Resolve Conflict
09/21/2024
Introduction
This talk covered practical strategies and real-world examples for effectively navigating and resolving workplace conflicts. It explored techniques for fostering open communication and collaboration, turning conflicts into opportunities for growth, and strengthening team dynamics. Attendees gained valuable insights from seasoned professionals to enhance their conflict resolution skills and successfully manage workplace disputes.
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Angela Qu
Principal @ Boston Consulting Group
Angela is a strategic leader with 8+ years of consulting experience, specializing in consumer insights, growth strategy, and omni-channel retail. She’s advised Fortune 500 C-suites in apparel, food & beverage, and consumer products. Passionate about coaching and building high-performance teams, Angela helps them thrive both at work and beyond. In her free time, she enjoys running and a cappella singing.
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Dan Li
Principal Technical Program Manager @Amazon
Dan Li brings extensive experience in the telecommunications industry, beginning as a software developer before transitioning to an R&D manager role and eventually leading a full product development team. After navigating team layoffs during the telecom downturn, Dan pivoted to the tech sector as a Principal Technical Program Manager, successfully embracing the challenge of a mid-career switch.
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Xiaoying Li
Principal Software Engineering Manager @Microsoft
Xiaoying Li has a wealth of experience in the telecommunications sector, starting as a software developer and progressing to an R&D manager before leading an entire product development team. After facing layoffs during the telecom downturn, Dan made a bold career shift to the tech industry as a Principal Technical Program Manager, taking on the challenge of changing careers later in life.
The speakers shared personal stories about navigating and resolving workplace conflicts, offering insights into various strategies for managing difficult situations. They discussed approaches to handling disagreements, resolving misunderstandings, and addressing challenging dynamics with colleagues and managers. Emphasizing open communication, empathy, and active listening, they illustrated how conflict can lead to growth, fostering better teamwork and a healthier work environment when managed effectively.
Attendees engaged with speakers by asking questions about handling workplace conflicts. The speakers shared their experiences, discussing how they managed disagreements and approached difficult conversations while maintaining professionalism. They provided conflict resolution techniques, such as effective communication and finding common ground, helping attendees understand practical strategies for resolving conflicts in their own work environments.
